What are the best alternatives to Intercom?

asked by Anonymous
53 contributors
6 solutions
  1. 29

    #1LiveChat

    LiveChat
    LiveChat is a Marketing solution for small and medium business who want to improve customer satisfaction and website experience, while increasing sales and providing 24/7 support with instant answers.
    Software

    Windows

    $16- 50

    Reyansh Chattopadhyay
    Written on January 18, 2017
    "I needed a quick and easy solution for communicating with my customers. I'm not very tech savvy and I had been using outdated technology. LiveChat was the perfect solution for my business and computer knowledge. It was very easy to get started and the customer service was glad to help me through getting everything set up and ready. This service is way easier and I'm already seeing an improvement in my conversions."
  2. 8

    #2Jetlink

    Jetlink
    Jetlink is a messaging platform for business who want to deliver exceptional customer service and turn visitors to costumers. With Jetlink you can provide live support in real-time and automate all conversational processes.
    Software

    Windows

    $19- 199

    Bruce Hudson
    Written on May 15, 2017
    "I can't be happier since I switched to Jetlink. It's a fraction of the price and 100% better. The customer service boost that my company received after switching definitely is enough alone to pay for this service!"
  3. 4

    #3Drift

    Drift
    Drift is a marketing solution designed to leverage users website experience through meaningful conversations. Its live chat tool allows agents to answer users questions in real-time, generate more leads and close more deals.
    Software

    Windows

    Free- $250

    Daniel Hall
    Written on February 21, 2017
    "Drift is an online live chat platform that businesses can use on their websites to speak directly to customers when requested. It also has an AI chatbot feature that can route customers to a live representative in place of a receptionist. One of the major upsides to Drift is that it is scalable and can be easily integrated into most existing platforms, such as Wordpress and Slack. Drift allows you to try it for free, so I would at least give it a shot if you don't already have an existing communication platform. "
  1. 3

    #4UseResponse

    UseResponse
    UseResponse is an all-in-one Communication and Customer Support platform that allows you to automate the process of engaging with your costumers, so you can focus on sales.
    Software

    Windows

    $15- Trial version available

    Gary Delgado
    Written on January 9, 2017
    "You know why so many companies use UseResponse over Intercom, it's because of how much customization it offers. It's actually a bit overwhelming at first but sticking with it really helped elevate my real estate business to the next level and properly keep track of clients."
  2. 2

    #5HelpCrunch

    HelpCrunch

    HelpCrunch is an intelligent customer communication platform which features a dashboard for live chat real-time messaging, auto messages, email campaign automation, ticketing system, and other integrations.

    Online Tools

    Varies by plan

    Daniil Kopilevych
    Written on November 9, 2018
    "It's much more affordable than Intercom and very comparable in terms of functionality."
  3. 1

    #6User.com

    User.com

    User.com (former UserEngage) is a Marketing automation solution that offers data collection, live chat and marketing campaign tools. With User you can know what your users are doing, chat with them in real-time and run campaigns according to their needs.

    Websites

    $79- Trial version available

    Devansh Jindal
    Written on March 27, 2017
    "I felt like I needed something a bit more powerful than Intercom and UserEngage isn't just more powerful it blows it away. Sure UserEngage does not have a free tier but you have to spend money to make money and all the better developed and easier to use marketing tools that UserEngage offers really helped me and my business step up marketing to the next level."

Summary

Best What are the best alternatives to Intercom
RankSolutionsTypeVotesPrice
1LiveChatSoftware 29 Paid
2JetlinkSoftware 8 Paid
3DriftSoftware 4 Free
4UseResponseSoftware 3 Paid
5HelpCrunchOnline Tools 2 Paid
6User.comWebsites 1 Paid
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