What are the best CRM?

asked by Anonymous
69 contributors
17 solutions
  1. 16

    #1Salesforce

    Salesforce

    Salesforce is an on-demand customer relationship management company that helps organizations to build more meaningful and lasting relationships, and connect with their customers across sales, customer service, marketing, and more.

    Websites

    Varies by plan

    Christian Davis
    Written on November 17, 2017
    "I've used this service for about a year now, and I have nothing at all bad to say about it. To make things even better, it comes with three months of G Suite now, for free. Absolutely the best crm software out there."
  2. 11

    #2Close.io

    Close.io

    Close.io is a cloud-based customer relationship management (CRM) system which helps small and midsize business to Increase productivity with all their sales communication in one place.

    Online Tools

    Free

    Frank Dunn
    Written on December 26, 2018
    "Thanks to Close.io the sales team at my company where i work has been so much more efficient and has been kept in focused on their relevant tasks rather than wasting time on other documentation tasks. Although i have to admit that me and my colleagues did have a learning curve using this sales tracking software when we started using this"
  3. 9

    #3UVdesk

    UVdesk

    UVdesk is a cloud-based support solution which makes it easier to manage customer queries. It will also help you to easily manage, track, and resolve issues to make your working experience hassle-free. 

    Online Tools

    Free

    Anna Garza
    Written on November 24, 2017
    "UVdesk is definitely a great CRM. I have used a few softwares that I personally think are a bit better. However, for the price (they even have a free version), UVdesk is definitely an awesome option if you need a customer support platform for your business."

WHAT'S THE MEANING?

Customer relationship management (CRM) is an approach to manage a business' interactions and relationships with its customers. It will also help them to stay connected with customers, streamline processes and improve profitability. The goal is building customer relationships. 

DID YOU KNOW?

Did you know CRM is now the largest software market in the world? The worldwide CRM software revenue amounted to $39.5 billion in 2017, surpassing the $36.8 billion of database management systems (DBMS). In fact, it will continue to be the highest in the software market as the growth isn't slowing down. It comes as CRM software is expected to reach more than $80 billion by 2025. The strong growth rate is driven by segments of lead management, the voice of the customer and field service management. Each of those segments is predicted to have more than 20% growth. Much of the growth is being attributed to the increasing need for companies to keep up with customers. They also do not want to establish information silos. Sure, CRM is now at the heart of every growing business. Those who have embraced these technologies have seen an improvement in the adoption of CRM software by their employees and meeting sales quotas. Moreover, the increasing use and dependence on mobile technology led to the rise of mobile CRM. Indeed, businesses will continue to increase investments in CRM. This is not only because of improving results but to keep up with their competitors. 

  1. 7

    #4SugarCRM

    SugarCRM

    Sugar CRM is an open source customer relationship management  (CRM) web application which lets businesses track their customers and prospects. It is the most popular provider in open source software solutions for customer management.

    Online Tools

    Free

    Bruce Graham
    Written on October 26, 2017
    "Sugar provides a modern CRM platform that will help any company, whether it is a small business or large enterprise, face everyday challenges. It has an intuitive interface, nice support team, flexibility in adjusting according to your needs. No hidden fees! Also, Sugar allows having a free trial of their platform. Give it a try and don't use it if you didn't like it. "
  2. 4

    #5CiviCRM

    CiviCRM

    CiviCRM is an open source and web-based CRM software built providing amazing features to engage any organization, particularly not-for-profit organizations, to their contacts and achieve their mission. 

    Online Tools

    Free

    Eric Stewart
    Written on November 1, 2017
    "I was looking for a new CRM solution as my organization had outgrown our previous provider and needed to upscale to help in building customer relationships. I was recommended CiviCRM by acquaintance and decided to give it a try. I like the user-friendly interface and the amount customization available from this CRM. There is also a very supportive community which is very helpful. I also was very happy to find out that there is an extensive library of extensions that can be installed like WordPress plugins from inside CiviCRM."
  3. 4

    #6BiznsTool

    BiznsTool

    BiznsTool is a customer relationship management for small and micro businesses, freelancers and contractors to manage construction projects. It has intuitive and fast project management tools to efficiently automate business functions.

    Online Tools

    Free- $20

    Julia Robertson
    Written on November 2, 2017
    "Running a small construction business? This software is critical. It gives you a one stop place to do all you need to do. Bids, quotes, invoices and much more. Get your business organized today. It will save you time and money. Recommending this as it is the best crm for startups"
  4. 1

    #7Zoho CRM

    Zoho CRM

    Zoho CRM is a web-based CRM which empowers small to large-sized organizations with a complete customer relationship lifecycle management solution to manage organization-wide sales, marketing, customer support, and service. 

    Online Tools

    Free- Free trial available

    Pablo Cortés
    Written on November 4, 2017
    "The next generation of office productivity is here! Through this you can manage tickets, check emails, see your up to date accounting statistics at a glance! The kicker? Zoho integrates directly into social media so you can save costs on a content manager! Def the best CRM software!"
  5. 0

    #8Dynamics CRM

    Dynamics CRM
    Microsoft Dynamics is a line of integrated, adaptable business management solutions that enable your people to make important business decisions with greater confidence.
    Software

    Windows

    $115- per user/month varies by plan

    Rodrigo Segura
    Written on February 18, 2017
    "Dynamics CRM has really changed how I manage my customers data. It enables me to access this data anywhere at anytime as it is cloud based. I also find that updating client data is much faster and easier. Dynamics CRM is an excellent choice for CRM."
  6. 0

    #9ProsperWorks CRM

    ProsperWorks CRM
    ProsperWorks is the only CRM recommended for Google. Close more deals faster without spending time filling in records. ProsperWorks CRM helps you identify, track, and optimize sales contacts and opportunities.
    Software

    Windows

    Free- trial version

    Aaron Bell
    Written on January 23, 2017
    "This software is simple to use, intuitive and requires no training. If you can use and navigate Gmail, you'll have no trouble using ProserWorks CRM. This Software helps me stay on top of things with my sales team and I get to see the up to the minute sales data, so no surprises! I also feel that it has increased my sales team's productivity by at least 5 fold!"
  7. 0

    #10Maximizer CRM

    Maximizer CRM
    Maximizer CRM is a completely integrated sales, marketing and customer service & support management solution accessible via multiple platforms: Web, Mobile and Desktop.
    Software

    Windows

    Free- trial version

    Douglas Mason
    Written on March 19, 2017
    "If you have a sales force in your company and need organization from a system standpoint look no further than Maximizer CRM. This software will organize all your leads, follow-ups, contacts and various other integrations in a one stop location. As an added bonus there are some marketing tools within the software that can assist in getting the word out about your products and services, "
  8. 0

    #11HubSpot CRM

    HubSpot CRM

    HubSpot CRM is an easy to use CRM system for companies with 10-200 employees. It allows you to keep all your contacts in one centralized, customizable database, automatically logs every interaction for you, and crawls the internet for you. 

    Software

    Web, Windows

    Varies by plan

    Nancy Thomas
    Written on September 21, 2017
    "There are a lot of dropdown menus, some of which can be organized a little better. No FAQ section is easily recognizable on the home page. Website has a lot of pictures making a lot of scrolling and clicking to go to other pages to see content. Live chat popup is intrusive and probably shouldnt pop up unless clicked on."
  9. 0

    #12Infusionsoft

    Infusionsoft

    Infusionsoft is an only all-in-one automated sales and marketing software built for small businesses. Organize all customers and prospects in one easy to manage tool.

    Software

    Web, Mac

    Free- Varies by plan

    Walter Allen
    Written on March 7, 2017
    "Marketing Automation, my business is small. Looking at this, is just not for me. Pricing is steep in my opinion, and imagine for the bucks it costs, can it deliver, perhaps Infusionsoft can supercharge your sales and marketing but still I tell you what , I love my wallet full, and whether or not Infusionsoft is a fit for your business model is up to you to decide."
  10. 0

    #13Pipedrive

    Pipedrive
    Pipedrive is a sales tool for entrepreneurs and small teams with big ambitions. It visualizes ones sales pipeline and helps to make sure important conversations and activities don't get dropped.
    Software

    Windows

    Free- trial version

    Sharon Russell
    Written on September 21, 2017
    "Pipdrive is a great tool to have as CRM software. The only problem is that it has so many features, it takes a while to learn it all! I think it would be good to have more guides and training tools."
  11. 0

    #14Salesforce IQ CRM

    Salesforce IQ CRM
    SalesforceIQ CRM allows sales teams to prioritize and spend time where it matters by eliminating manual data entry and proactively surfacing key insights.
    Software

    Windows

    Free- trial version

    Christian Price
    Written on January 20, 2017
    "When I get to the site I can't even look at it or try out the site. It has me immediately sign up for a free trial. If you click on one of the buttons it wants permission to my email, google drive and all of my contacts. I'm not really comfortable giving that permission to a company I know nothing about. If you click on the logo in the top left it gives you some minor information about the company but not enough to actually use it. This should have been the first page not something I have to hunt for. "
  12. 0

    #15amoCRM

    amoCRM
    amoCRM is an easy-to-use, yet powerful CRM solution for teams who make data-driven decisions and love their customers. With amoCRM every communication with a prospect becomes a personalized one-on-one dialogue, ensuring the right message at the right time.
    Software

    Windows

    Free

    John Watson
    Written on September 21, 2017
    "amoCRM is a good communication product for businesses to connect with social media but it can be buggy at times. I found that the interface didn't always work the way I wanted and on more than one occasion needed to contact the support department for troubleshooting. An okay product but there are better solutions."
  13. 0

    #16Agile CRM

    Agile CRM

    Agile CRM is a software created to efficiently track and manage business services. This software can also be responsible for measuring sales performance and for marketing automation using automated email and SMS campaigns.

    Software

    Web, Mac

    Free- Varies by plan

    Rethika Vangapally
    Written on August 23, 2018
    "I started using Agile CRM a couple of months ago. I am not well versed with any coding or other sophisticated computer techniques. Despite this fear, I found Agile CRM very easy to use due to its drag and drop features and got comfortable with the software in less than no time. Agile CRM is an all-in-one CRM with inbuilt sales, marketing, and service automation. I didn't have to make any other purchase to manage my CRM after I bought Agile CRM. One of the strongest reasons I bought Agile CRM is its affordable price. It's very economical for a small and medium-size business. I had to research a lot before I purchased Agile CRM. Hence, I wanna make it easy for you guys in taking an efficient decision."
  14. 0

    #17Act!

    Act!
    Act! is the #1 best-selling Contact and Customer Manager for over 25 years. Affordable and easy to use, Act! is the trusted solution to help individuals, small businesses, and sales teams organize prospect and customer details in one place.
    Software

    Windows

    Free- trial version

    Paul Daniels
    Written on January 3, 2017
    "If anyone is looking for some great CRM software, Act! is a great solution. They help you manage your company's interaction with both current and future customers, all while helping to improve customer satisfaction. "

Summary

Best What are the best CRM
RankSolutionsTypeVotesPrice
1SalesforceWebsites 16 Free
2Close.ioOnline Tools 11 Free
3UVdeskOnline Tools 9 Free
4SugarCRMOnline Tools 7 Free
5CiviCRMOnline Tools 4 Free
6BiznsToolOnline Tools 4 Free
7Zoho CRMOnline Tools 1 Free
8Dynamics CRMSoftware 0 Paid
9ProsperWorks CRMSoftware 0 Free
10Maximizer CRMSoftware 0 Free
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