What are the best NPS Tracking Software?

asked by Anonymous
63 contributors
9 solutions
  1. 16

    #1Survicate

    Survicate

    Survicate is a service that offers different tools that will help you figure out who your clients are, what they have in their minds, and why their behavior is like it is. These customer insights will allow you to hone your business strategies and achieve a higher level of success.

    Websites

    Free- Varies by plan

    Marta Kaczmarek
    Written on January 22, 2018
    "Survicate is the all in one software for collecting customer feedback across all the digital platforms. It helps businesses to improve customer experience thanks to survey solutions like NPS®, Targeted Website Surveys, In-message Surveys, Feedback Widget, and Questionnaires. Some of the advantages are various integrations, advanced targeting, user-friendly interface and a free subscription plan available."
  2. 10

    #2Retently

    Retently

    Retently is an online tool which will help you to receive feedback from your customers by creating customized surveys. It has a simple interface and will allow you to measure customer satisfaction, so you can make more appropriate decisions.

    Software

    Web

    $35- month / more plans available

    Grigore Raileanu
    Written on April 24, 2018
    "Retently is very easy to set up and get started with. You’re asked to customize your NPS survey template and add/import your customers. You can add customers by uploading a CSV file with contacts or import them via one of the multiple native integrations (MailChimp, Intercom, Salesforce, Hubspot, etc). In case you’re using a service that not supported directly yet, you can integrate it through the Zapier integration and connect Retently with other 1,000+ services. Alternatively, you can use the API."
  3. 8

    #3Delighted

    Delighted

    Delighted helps businesses connect with their customers to learn, improve, and delight. Delighted uses the Net Promoter System to gather real feedback from your customers in minutes not weeks. No technical knowledge required.

    Software

    Web

    $25- month. Varies by plan

    David Price
    Written on September 7, 2017
    "Delighted is a very valuable tool for NPS tracking. They have graphs that show reviews, ranging from daily, weekly and monthly. There are filters that allow you to see specific responses from customers. All in all, Delighted seems like one of, if not the best NPS tracking software out there to use."
  1. 5

    #4Satismeter

    Satismeter

    SatisMeter helps online businesses gather customer feedback to reduce churn and accelerate growt using Net Promoter System directly inside your web app.

    Software

    Web

    $49- month. Varies by plan. Free Trial available

    Billy Garcia
    Written on September 7, 2017
    "Our website conversions have been horrible lately. Using Google Analytics hasn't provided us with enough information on what is going on. We signed up with Satismeter to measure our customer feedback and finally have something to work from."
  2. 4

    #5Promoter.io

    Promoter.io

    Promoter.io helps companies measure the true 'voice of the customer' by allowing them to easily build, launch, measure, engage, and take action on Net Promoter Score campaigns, all in one place

    Software

    Web

    $29- month. Varies by plan. Free trial available.

    Salvador Domínguez
    Written on September 7, 2017
    "Promoter.io has the best user and company meterics database collection system that I have ever witnessed. I am not able to gather my "Net Promoter Score" without any obstacles. It is is so easy and user friendly that I am now recommending Promoter.io to all of my friends, colleagues, and acquaintances. If you are a entreprenuer who depends heavily on webtraffic, then I recommend signing up for Promoer.io to solve your critical gaps in understanding webtraffic meterics! Thank you Promoter.io for helping me generate increased revenue by becoming aware of my customer base and its voice. "
  3. 4

    #6CustomerGauge

    CustomerGauge

    CustomerGauge is a software-as-a-service platform that helps you automatically measure loyalty of customers, business partners and employees using the industry standard Net Promoter Score. It brings you results in real-time.

    Software

    Web

    Needs request information

    Harold Gilbert
    Written on September 7, 2017
    "Customer Loyalty is the biggest battle businesses seem to fight these days. It's so hard to really measure that. What this software does is gives you the means to effectively do that, and then some. I've used many before, and this is the simplest one. I wish my customers were as loyal as I am to this now!"
  4. 4

    #7Wootric

    Wootric

    Wootric is the Net Promoter Score platform for boosting customer happiness. Measure NPS in real-time in your web or mobile app. ALign your team around customer happiness. Simple, quick installation with our snippet or SDK.

    Software

    Web

    Free- Varies by plan

    Virginia Pacheco
    Written on October 27, 2017
    "I like using this software because it's not bloated software. It's very clean and slim. It's easy to use and I get more from it than I did by using our old software. The software is customizable and i can use it on a variety of platforms. They offer a variety of packages for purchase including a free version each with their own pros and cons. I have found that the enterprise version works best for my needs. There is plenty of support available as well and it's quite helpful when you first purchase the software and when you are setting it up. There is a demo version as well so you can see what you are getting in real time. "
  5. 3

    #8Ask Nicely

    Ask Nicely

    Ask Nicely tracks NPS daily, automatically collect customer feedback, fix issues before users churn, create a sales force of loyal customers.

    Software

    Web

    $49- month. Varies by plan. Free Trial available

    Devansh Das
    Written on September 7, 2017
    "I tried using Ask Nicely for my website and wasn't too impressed with its features. I had a hard time importing feedback into a spreadsheet to analyze. It needs improvement."
  6. 0

    #9Vitally

    Vitally

    Vitally is a website that offers alerts, analytics and automated workflows to metrics for B2B, or business-to-business companies. Although the service is free, users can also avail other plans to access more features.

    Websites

    Free- Varies by plan

    Jamie Davidson
    Written on February 20, 2019
    "Vitally provides in-app NPS surveys for B2B SaaS teams. It helps Customer Success teams gather feedback, send targeted surveys, and analyze satisfaction across a business’s users."

Summary

Best What are the best NPS Tracking Software
RankSolutionsTypeVotesPrice
1SurvicateWebsites 16 Free
2RetentlySoftware 10 Paid
3DelightedSoftware 8 Paid
4SatismeterSoftware 5 Paid
5Promoter.ioSoftware 4 Paid
6CustomerGaugeSoftware 4 Paid
7WootricSoftware 4 Free
8Ask NicelySoftware 3 Paid
9VitallyWebsites 0 Free
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